Step 1
Confirm what looks wrong
Compare the photos with the selected colour, size label, style and quantity in your order. Separate what you can clearly see from details that remain uncertain. Lighting can affect colour, and a photo angle or obstruction can make an item look different. When the evidence is unclear, ask for clarification instead of treating it as a confirmed wrong item.
Step 2
Keep the item out of your shipping submission
If the item has not been submitted for international shipping, leave it out of the parcel while you clarify the issue. If it has already been submitted or shipped, contact support promptly to ask what handling options are still available. A request does not guarantee that a shipment can be stopped.
Step 3
Prepare the information support needs
- Order number
- Product link
- Selected colour, size and style
- Relevant QC photos
- A short description of the issue
- The clarification or help requested
Keep the original photos, and attach an annotated copy if it helps show the exact area you mean. Do not post your order details or personal information publicly.
Step 4
Send a clear message
Use the official support channel available in your account or the official LoongBuy contact page. Keep the request factual and include the selected order details.
Message template
Hello, could you please check order [order number]?
I selected [colour / size / style], but the QC photo appears to show [specific issue].
I have attached the relevant photo and my selected order details. Could you confirm whether the item matches my order and let me know what options are available before shipping?
Thank you.Step 5
Review the response before deciding
Read the handling options that support actually provides for the order, then decide whether to arrange shipping. Extra photos, returns, exchanges or other actions depend on the order and current rules. Confirm any fees, deadlines or conditions before choosing an option.
What to confirm first
| What the photo suggests | Confirm first |
|---|---|
| The size label differs from the order | Compare the order’s selected option with the label photo. |
| The colour looks different | Confirm the selected style and ask whether lighting affects the photo. |
| A quantity or accessory seems missing | Check whether all items are visible in the available photos. |
| Possible damage or a stain | Ask for confirmation of the exact area and, where needed, whether an additional photo is available. |
Photos show visible order details only. For their broader limits, read the QC photo guide.